Refund and cancellation policy
This policy covers Service Bloomhub engagements for pharmaceutical sales dashboards, territory reporting packs, diagnostics, and briefing facilitation.
Eligibility
Refunds apply to fees paid for engagements that have not yet started, or to unused portions where work has not been delivered, subject to the conditions below. Website browsing is free; there are no product shipments.
Timeframe to request
Submit refund or cancellation requests in writing to info@service-bloomhub.click within 14 days of the triggering event (cancellation, missed delivery window caused by us, or agreed termination).
Full or partial refunds
- Full refund of deposits if we cancel before kickoff for reasons within our control.
- Partial refund of unused prepaid retainer months if cancelled with at least 15 days’ notice before the next billing cycle, less work already performed in the current cycle.
- Dashboard commissions already past discovery: the kickoff portion (typically 40%) is non-refundable once workshops have occurred; unused later stages may be refunded proportionally if we agree to stop.
Non-refundable items
Completed facilitation sessions, delivered monthly packs, completed diagnostic memos, and third-party room or equipment costs already incurred are non-refundable.
Refund process and timing
Approved refunds are processed to the original payment method within 14 business days of written approval. We confirm the amount by email before transfer.
Cancellation and rescheduling
Facilitation sessions may be rescheduled once without fee if notice is given at least five business days before the booked date. Later changes may incur a rescheduling fee of 25% of the session rate. No-shows without notice forfeit the session fee.
Deposits and work already started
Deposits secure start dates and analyst time. Once discovery workshops or data readiness work has begun, deposits convert to fees for work performed. Materials or licensed data you purchase separately remain your responsibility.
Exceptions
If delayed extracts on the client side push a delivery date, fees already earned remain payable. If Service Bloomhub misses an agreed handover by more than ten business days without an agreed change order, you may request a partial credit toward remaining work.
Contact for refunds
Chun Wo Coml Centre, Western District, Hong Kong · +85225410749 · info@service-bloomhub.click